FAQs

Where can I buy Urban Decay?

Urban Decay is available at Urban Decay stores and urbandecay.co.uk, as well as through our retail partners. Use our store locator to find the location nearest to you!

 

When is your next promotion?

The best way to hear about the next promotion, special event, or new product rolling out on Urban Decay is to sign up for UD's email newsletter.

 

What if the product I want is out of stock?

Unfortunately, we do not know when more items will become available if they're backordered. We're sorry for any inconvenience this may cause.

 

Need more help?

If you wish to contact us for information or general queries relating to our products or because you have any complaints, you can contact us by telephoning our Customer Services team on 0800 587 0829
If you are writing to us please include details of your order to help us to identify it, including your order reference number (starting GB-EN…). b) If we have to contact you or give you notice in writing, we will do so by email or pre-paid post to the address you provide to us in your order.
If you have been in touch with us regarding a complaint and are not satisfied with our proposed resolution, you are entitled to pursue online dispute resolution (“ODR”). You may do this using the electronic complaint form found at: ec.europa.eu.



 

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