Delivery Information
Free Standard Delivery
We are delighted to offer Free Standard UK Delivery on orders over £20.
Delivery Updates
Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). The L’Oreal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).
Delivery Exclusions
Unfortunately we cannot ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a p.o box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.
Delivery Methods
Delivery costs are displayed in the table below and also in the Delivery & Payment section of this websites checkout.
| DELIVERY OPTION | ESTIMATED DELIVERY TIME | DELIVERY CHARGE |
|---|---|---|
| Standard Delivery | 3-5 working days | £2.99, free on orders over £20 |
| Next Day Delivery | Next working day**† | £6.95 |
| Saturday Delivery | Saturday after you place your order***† | £9.95 |
*The L'Oreal Group bears no responsibility for delays caused by extenuating circumstances.
** If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day.
*** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Next Day Delivery” option will be on the third working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).
Once your order and payment have been validated, you will receive an initial order confirmation email from Urban Decay to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
Delivery Partners
Following dispatch confirmation, you will receive notification from our carrier: Royal Mail. Using your unique tracking number provided once shipment confirmation received, you can ensure your delivery suits you.
Follow your parcel on Royal Mail - Track Your Parcel.
For added convenience and extra services download the Royal Mail app. If you’re not going to be in pick the best option for you: Redelivery, collect from post office, deliver to a safe place or amend the delivery day.
